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Glpwc handles garment hanger return requests through one written review so the ordered hanger format, complete set quantity, attached hardware, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Hanger returns are assessed as complete sets. Every listed hanger frame, hook, shoulder notch, accessory bar, wood rail, sliding clip, rubber pad, swing arm, silicone sleeve, hinge washer, end cap, folding brace, and care card must remain together in the supplied quantity. For garment hanger orders, support review may refer to set quantity, frame material and width, hook rotation and finish, shoulder profile, notch and accessory-bar count, wood rail, clip travel and pad count, swing-arm tiers, sleeves, hinge washers, end caps, folding brace, unused condition, and delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused, clean, dry, and free from garments, fibres, lint, hair, dye transfer, moisture, odors, adhesive, scratches, bent hooks, compressed flocking, split wood, forced clips, distorted springs, stretched sleeves, loose hinges, altered stops, or washing residue. A customer may unpack, count, visually inspect, and gently rotate a hook or move one unloaded clip or arm on a clean surface without hanging garments or permanently changing the product.
Repack an approved hanger return clean, empty, and dry. Align identical velvet frames without crushing flocking, separate plated hooks with soft paper, close wood-hanger clips over protective card, and fold every unloaded multi-tier arm only through its normal hinge path. Protect clip jaws, rubber pads, swivel necks, wood edges, hinge washers, sleeves, end caps, and brace stops from impact; secure the complete stated quantity so hooks and metal arms cannot strike neighboring pieces inside one sturdy outer carton. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@glpwc.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 3835 Ozbourne Avenue, Jacksonville, FL 32227, United States.
In the first email, identify the SKU and exact hanger format. State whether the request concerns set quantity, frame width, taupe flocking, brass-tone hook, swivel neck, shoulder notch, accessory bar, beech rail, black hook, sliding clip, paired rubber pads, charcoal side frame, five swing arms, silicone sleeves, hinge washers, end caps, locking brace, visible delivery damage, or a missing supplied component. Photographs may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available hanger format after the original complete unused set is approved for return. Set quantity, width, material, hook opening, shoulder profile, clip travel, tier count, folded height, component layout, price, and availability may differ and should be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@glpwc.shop or +1 (520) 342-7144. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).